Refund and Returns Policy - The Fancy Crow

Workshop & Event Reservation Policy

Reservations & Refunds

Workshop and project reservations are for the specific date and time listed on the product.

Each workshop may include a “Reserve By Date.” This date is used to finalize attendance and prepare materials.

Before the Reserve By Date:
If you are unable to attend, studio credit will be issued toward a future workshop or studio project.
Studio credit must be used within 90 days of issuance.
If preferred, a refund to the original payment method may be requested.
After the Reserve By Date:
Reservations are non-refundable, unless your seat can be filled from a waitlist.

If no Reserve By Date is listed, cancellation requests must be made at least 24 hours prior to the scheduled workshop start time.

Because workshops require advance sourcing and preparation of materials, we are unable to offer refunds once materials have been prepared.

Transferring Your Seat

Workshop seats may be transferred at any time.

To transfer your seat, please contact The Fancy Crow in advance by phone, text, or email and provide:

Workshop or project name
Date and time
Order number
Name of the person attending in your place

This helps us ensure accurate attendance and minimize fraudulent ticket transfers.

No-Shows

Participants who do not attend a workshop without advance notice are considered no-shows and are not eligible for studio credit or refunds.

Workshop Minimums & Instructor Cancellations

Some workshops require a minimum number of participants.

If a workshop does not meet the registration minimum by the Reserve By Date, The Fancy Crow will cancel the workshop. In this case, participants will receive studio credit, or a refund to the original payment method may be requested.

If an instructor or The Fancy Crow must cancel a workshop for any reason, participants will receive studio credit, or a refund to the original payment method may be requested.

Refunds for purchases made by cash or check must be picked up in person at The Fancy Crow.

Weather & Emergency Cancellations

For the safety of our guests and instructors, workshops may be canceled due to severe weather or emergency conditions.

If Bonne Terre is under an official Severe Weather Warning that would reasonably impact travel to or from the workshop, The Fancy Crow may cancel the event.

In the event of a weather-related cancellation:

The workshop will be rescheduled when possible
Studio credit will be issued (valid for 90 days)
A refund to the original payment method is available upon request

Refunds for purchases made by cash or check must be picked up in person at The Fancy Crow.

Questions & Contact Information

If you have questions regarding a workshop reservation, transfer, or cancellation, please contact us at:
573-358-5265 (call or text)
[email protected]

Merchandise Return Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] with the subject line “REFUND NOT RECEIVED”

Sale items – Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] with the subject line “REPLACEMENT”. We will contact you with where to send defective merchandise.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: 37 W. School St., Bonne Terre, MO 63628

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.